Refund policy

Ground Level – No Refund & Return Policy

Thank you for shopping at Ground Level. We strive to provide you with high-quality footwear and accessories. Please read our no refund and return policy carefully before making any purchases.

No Refunds:

All sales at Ground Level are final. We do not offer refunds for any reason. We encourage customers to carefully review their purchases before completing the transaction to ensure satisfaction.

No Returns:

We do not accept returns or exchanges except for the following circumstances:

• Defective or damaged items: If you receive a defective or damaged product, please contact us within 2 days of receiving your order. Photo evidence of the damage or defect may be required.

• Incorrect items: If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent.